When customers are facing a troubleshooting issue, a decision tree driven troubleshooting guide is the preferred choice from an array of knowledgebase options. Customers prefer this method because the workflow feels more like a conversation, it’s available around the clock and the multimedia helps explain the process.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
A decision tree driven troubleshooting guide flows like a conversation.
Unlike other customer support mechanisms, a decision tree driven troubleshooting guide has the advantage of following the flow of a customer service conversation. As a result, this makes it much easier for customers to work through troubleshooting issues in a logical way that leads to quicker resolution times.
The troubleshooting guide is accessible 24/7 and from mobile devices.
Your customers may need access troubleshooting information at all hours of the night, especially if you are conducting business on a global scale. With a decision tree driven troubleshooting guide, customers can access the information that they need when they need it.
Supplementary multimedia makes troubleshooting easy to understand.
Adding multimedia to your decision tree driven troubleshooting guide provides customers with a superior level of customer support. Through pictures, videos and more, your customers will have all of their troubleshooting queries answered as they move through the visual workflow.
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