Providing a decision tree for your customers to follow when troubleshooting is an excellent creative customer support solution. Go one step further and include images and videos to supplement the guide. While written instructions can be incredibly helpful, nothing helps customers solve a problem on their own like supplementary multimedia.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Developing your creative customer support solution by adding multimedia to a decision tree requires little computer programming knowledge because of the WYSIWYG Editor. Turn your automated support into a virtual helpdesk complete with multimedia.
Screenshots of Guided Steps
As a customer follows along with your decision tree, there are times that they may need clarity or the technical jargon may get confusing. In these instances, consider using screenshots of the process to enhance the level of automated support.
‘How To’ Videos
A customer support analyst will tell you that ‘how to’ videos during certain steps of the decision will greatly add to the customer experience. Use screen recording software to show the customers exactly what to do on your desktop.
Tables for Quick References
If your decision tree is filled with a lot of numbers and variables, consider using a table to consolidate the information. It will make the information much easier to digest and ultimately benefit the customer experience.
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