Businesses are embracing the latest technology to enhance the customer experience and gain an edge on the competition. Automated support is a creative customer support system that delivers a better customer experience by guaranteeing flexibility and 24/7 access to the support knowledgebase.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Customers no longer have to rely on a customer service agent to resolve their issues. They can simply make use of the interactive decision tree for the purpose of troubleshooting. This method is useful for solving routine issues faced by the customers, thereby reducing workload of your employees.
Besides, customers often tend to casually read through the decision tree just to find out information they didn’t know before. This creates a WOW effect and helps improve the customer experience.
Moreover, automated support helps reduce cases of customer frustration and call abandonment rates. Customers don’t have to wait for a helpdesk service agent to resolve their call. They have a faster alternative with automated support that takes the customer experience to new heights.
When a customer cannot solve the problem by following the decision tree and their problem remains unsolved, there must be an option to connect to a customer service agent for more advanced troubleshooting. Automated support enhances the customer experience, but always have live agents on hand to provide support.
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