Use an Interactive Decision Tree to Improve the Customer Experience

Improving the customer experience is something your business should strive for in every customer interaction that occurs, and you must not neglect the experience of seeking creative customer support.

One way to greatly improve the customer experience that also lowers operational costs is to offer an interactive decision tree to help with troubleshooting issues. Let’s take a look at how an interactive decision tree results in a better customer experience.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Better Access to Troubleshooting Information 

When customers have a problem and attempts to troubleshoot, they scour the Internet looking for solutions. By including a decision tree on your website for automated support, you provide your customers with the troubleshooting information they need at all hours of the day.

Available Customer Self-Service Tools

Automated support and customer self-service is the new trend in the preferred customer experience. Any customer support analyst will tell you that to be on top of the trend, you must back a decision tree available so that customers can resolve issues on their own.

Combines Visual Workflow & Helpdesk Support

Customers appreciate the easy to follow workflow that the decision tree brings to creative customer support. However, there are still times that they need to talk directly to a helpdesk representative. A decision tree combines a visual workflow with the power of a helpdesk.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree