Have you ever wondered whether you can offer customer support on-screen? With the interactive decision tree, you can.
However, this should not be used as a replacement for customer support. Rather, it should only be used as an alternative – for customers to access the comprehensive knowledgebase in troubleshooting their own issues or problems without actually talking to a representative.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
This is now the latest trend in technology for customer support – alternative. It provides customers an easier and more convenient route in solving problems instead of researching on their own.
As the latest trend in customer support, it is beneficial for your company because of several things including:
- No or less waiting time for the next representative available
- No need to call customer support all the time
- Frees your support staff from simple, mundane issues
- Allows you to focus on more important things
- Gain access to knowledgebase 24/7
- Interactive and informative
And, a whole lot more.
Since this latest trend was introduced in the industry, customers have widely accepted it as a valuable alternative to waiting customer support availability. It empowered them with information and allowed them to solve their own issues.
If you want to make the most of customer support, use the interactive decision tree and watch your customer satisfaction rating increase.
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