-
Two Best Ways Of Differentiating Customer Service In Your Business
Customers are obsessed with customer service. Unfortunately, many businesses are doing things in a similar way, expecting differently. Yet a few of them continue to run customer service differently reporting immense success in the process. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. If you’re…
-
Why Your FAQ Doesn’t Cut It | Intro to Decision Tree Customer Support
You may think your FAQ does the job when a customer is troubleshooting an issue, but look at your recent helpdesk call logs. You’ll find that your FAQ only leaves your customers with unresolved issues that could be solved by creating a decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
-
2 Crucial Lessons Your Business Can Learn From Bad Customer Experience
Very few companies have succeeded in offering an effective customer experience to their customers because most of them leave their customers frustrated. Yet establishing an online customer experience strategy might just turn the whole situation to something productive. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
-
Top 3 Reasons Why Your Business Needs to Implement Social CRM Today
Implementing social CRM for your business plays a significant role in your marketing and customer service success. It is a creative customer support system that amplifies customer experience, giving you an edge over your competitors. If social CRM is not a part of your customer relationship management strategy, your business might be losing several opportunities…
-
How to Create a Positive Customer Experience After A Bad Online Review
Photo by Markus Winkler With the prevalence of customer review sites such as Yelp and social media networks, it’s not a surprise when your business receives negative customer reviews. You should minimize any issues and offer creative customer support in an effort to create a positive customer experience. However, you can turn the customer who gave you…
-
Social CRM allows you to Innovate and Cater Customers Buying Cycle
Customers know how to shop in a timely manner but before they do – they usually shop around and make comments or ask questions on your social media page. If you have successfully implemented social CRM, you are able to ‘listen’ in to their conversations or monitor your social media pages effectively. Yonyx enables organizations…
-
Dealing with Tech Savvy Customers Who are Getting Smarter
Modern customers have become tech savvy and smarter compared to customers in the previous decade. The digital era has made them who they are today – able to make research and obtain knowledge. This is the reason why an interactive decision tree is best integrated in the company’s comprehensive knowledgebase and customer support.Yonyx enables organizations…
-
Why Some Customer Loyalty Emblems You Hear Are Hogwash- 2 Facts Work
Customer loyalty is the most important pillar for business growth long term. Yet, it remains one of the hard to understand business jargon today- at least in a practical environment. This post diminishes those myths and gives you three things that will turn around customer loyalty for your business. Yonyx enables organizations to create decision…
-
How to Turn Your Knowledgebase Into an Interactive Decision Tree
A knowledgebase provides all of the troubleshooting information a customer needs to resolve an issue, but it lacks the organization and flow of creative customer support. However, you can turn your existing knowledgeable into an interactive decision tree in a few steps. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
-
Why You Need A Visual Knowledge Base For Your Business
If your business has survived this far by mainly relying on text-only communication channels, now is a time you should consider a mantra change for better results. Recent research has revealed that most customers prefer visual information compared to text. This could explain why Pinterest is popular than Twitter. Yonyx enables organizations to create decision…
