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3 Creative Customer Support Ideas to Improve the Customer Experience
Improving the customer experience can be a challenge without the right creative customer support mechanisms in place. If your customer support is subpar, consider consulting with a customer support analyst. A few added technology platforms is all it takes to improve the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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A Positive Customer Experience Means Better Chance at Success
The hallmark of success is a positive customer experience especially when you put so much value on your customer’s point of view and perspective. A lot of times, customers are being left out thinking that the quality of your product or service is a lot more important. This is a dangerous mentality that entrepreneurs adopt…
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Making Sure Your Company Develops the Social CRM Perspective
When you are a marketer, your primary focus should be to work on building your list of brand advocates. Your advocates are customers who can collaborate in whipping your product and services into shape. This should be your social CRM perspective – making sure that customers become integral part of your brand through social networking…
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Best Success Tips For Customer Service Using Online Platforms
Online customer support platforms have proven to be more convenient rather than the traditional call centers. It only takes a few minutes to get to a company site to be serviced. This is why it’s not surprising that customers prefer online platforms than calling in with their needs. Yonyx enables organizations to create decision tree…
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How a Positive Customer Experience Leads to Loyalty and Acquisition
You offer an exceptional product or service and have a good reputation in the market. Everything looks fine until one day a customer has a bad customer experience while interacting with your company. They not only switch companies, they tell their friends as well. The equation is simple and shouldn’t be a surprise to you.…
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These Three Crucial Steps Will Make You A Customer–Ready Company
Creating a customer-ready business is very important for businesses. While huge global brands have successfully mastered the art of conquering different markets, smaller ones are at a disadvantage. Truth is, all companies have the potential to become global market leaders if they establish a customer-ready existence. Yonyx enables organizations to create decision tree driven interactive…
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The Negative Impact of a Bad Customer Experience on Your Business
Photo by Dany Kurniawan An estimated 46% of unsatisfied customers share their negative customer experience about products and services, as opposed to 30% of satisfied customers. They vent their frustrations over social media platforms. These complaints leave a lasting impact after bad experiences. With the advent of social media, customers have now found a voice to…
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Why Your Customers Prefer An Interactive Decision Tree for Support
While the human touch has not completely vanished, customers do prefer to handle troubleshooting issues on their own as part of the customer experience. An expert customer support analyst would agree that customers would rather work with a decision tree. Your business can make this possible through an interactive decision tree that is in line with…
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Recognizing the Power of Social CRM in Collecting Actionable Insights
Do you recognize the power of social CRM in bringing you a step closer to success? If you still don’t, you should – because it’s one of the best tools that evolved in the market today. What are the abilities and power of social CRM? 1. Collect ideas and useful content from conversations and converting…
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The Impact of Social CRM on Individual Customer’s Experience
Integrating social media to traditional CRM systems can bring more power in your data collection. Apart from bringing together all information from different levels of organization, you also collect data from your customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. This gives you a…
