Improving the customer experience can be a challenge without the right creative customer support mechanisms in place. If your customer support is subpar, consider consulting with a customer support analyst. A few added technology platforms is all it takes to improve the customer experience.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Take a look at the following 3 ideas that will provide a positive impact on the customer experience.
1. Automated Support
Respond to the demand for customer self-service with automated support through a virtual helpdesk. By providing advanced troubleshooting guides complete with multimedia, you can automate the customer experience. As an added bonus, automated support also lowers your operational costs.
2. Interactive Decision Tree
To get the most out of your automated support, add an interactive decision tree to your website. Troubleshooting an issue will never be easier, leading to a customer experience that’s worth sharing with others. A decision tree follows a visual workflow of the troubleshooting process to ensure customer satisfaction.
3. Social CRM
With the rise of social media, the customer experience has shifted from call centers to social media websites. Social CRM allows you to connect with customers on their preferred channel while keeping track of customer issues until they are resolved. In addition to creative customer support, you can launch marketing campaigns using social CRM.
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