-
Social CRM | Embracing the Evolved Customer Relationship Management
Many entrepreneurs would argue that CRM has remained the same over the last years. However, advanced technology has allowed a lot of changes in how we do business and this includes customer relationship management. It doesn’t matter what entrepreneurs call it – popularly known as social CRM by the way – but one thing is…
-
You Should Learn These Things About Social CRM To Succeed
Companies are switching to social CRM as a tool for customer service. It is a strategy that not only helps to enhance effective customer care but leads to success of the whole organization. If well administered, it transforms a business to a whole new level. Before implementing it, there are things to learn about…
-
Here Are 3 Common Characteristics Of Successful Customer Service
A business intending to win customers looks at customer service as a big investment. Such a business does not take interest in short term goals but looks forward to making customers stick with them forever. However, many mistakenly think global companies made it because of the high price tags they placed on products and services.…
-
How Does A Customer Support Analyst Improve the Customer Experience?
A customer support analyst is a professional who provides IT solutions to businesses for the purpose of improving customer service mechanisms. A customer support analyst works closely with hardware and software to design creative customer support platforms that offer an impeccable customer experience. Working with a customer support analyst certainly enables your business to deliver…
-
What Types of Images and Videos Should You Add To A Decision Tree?
As businesses discover the power of offering a decision tree to enhance customer support, next level questions arise about specific aspects of how to create a decision tree model. Adding images and videos is an important step in the process and here’s what you should include. Yonyx enables organizations to create decision tree driven interactive…
-
Interactive Decision Tree | Creates More Room in Customer Support
Customer support can become congested if you don’t provide alternative ways for customers to find solutions to their current issues or problems. An interactive decision tree can create more room in customer support and lets your staff focus on looking for solutions to more complex problems. Instead of wasting time dealing with simple, mundane issues,…
-
Here Is How Not To Act When Your Customer Service Fails Completely
Having a failing customer service means having angry customers as a result. To avoid adding fuel to the fire when your customer service is failing, there are some things you should never do to move from it. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
-
Want to Save Money? Implement a Decision Tree for Automated Support
Though the economy is recovering, businesses are still looking to cut operational costs any way possible. By incorporating the creative customer support of an interactive decision tree, you can save money on your overall customer service budget. Automated support with a decision tree is the new rage as trends indicate a strong preference for customer…
-
Top 3 Reasons Why “The Customer Is Always Right” May Be Wrong
The “customer is always right” is a phrase most businesses find endearing, or so we are made to believe. While it’s an undeniable fact that customers play an irreplaceable role in your business, it doesn’t mean that they’re always right. They are humans after all. Yonyx enables organizations to create decision tree driven interactive guides…
-
What Happens When A Customer Reaches the End of a Decision Tree?
With so much emphasis on the steps, workflow and multimedia of a decision tree, many businesses fail to take advantage of what happens when a customer reaches the end of the decision tree. Basically, it comes down to whether the issue was resolved or not in terms of what you should offer at the conclusion.…
