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Here Is How To Develop A Customer Experience Strategy
Establishing a customer experience strategy in your company means delivering effectively to your customers. Customer experience helps to create a life time relationship with customers hence, needs to be given utmost importance. A Customer experience strategy also touches on all customer points meaning it is key to long-term business success. Yonyx enables organizations to create…
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How To Deliver According To Your Customer Expectations
Customers are very critical to a business. When they approach your organization they always have a list of expectations to get from you. Their mind is set on something and when they do not get it, they easily become frustrated. Understandably, its challenging for an organization to always deliver customer expectations but it is very…
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Common Social CRM Mistakes Made By Businesses All Too Often
Social CRM is a creative customer support platform that can steer your company’s brand image and market share on a favorable path. Fostering customer engagement on social media is beneficial to both your company and customers. However, many companies commit mistakes and fail to reap the complete benefits of social CRM. Let us take a…
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The Importance of First Impressions on the Customer Experience
Nothing defines the importance of first impression better than the maxim, “You only get one chance to make a first impression.” A first impression is has an extensive impact on customer experience, your brand image as well as your market share. A first impression may be carved over a phone call, troubleshooting helpdesk or in…
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Social CRM | Become more Focused on Customers through Social Media
The evolution of traditional CRM through the integration of social media to the system allowed a more flexible way of interacting. As we all know, social media is today’s biggest haven of communication. People from all over the world gather around these free social media platforms, interact with each other and stay connected together. Yonyx…
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Interactive Decision Tree | Empowering Customers with Information
Customers want information – and because of this they research the internet to find what they are looking for. What better way to provide them with knowledge through an interactive decision tree? This empowers your customers because they will now be able to know certain things that otherwise they would have to squeeze out from…
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2 Things to consider when personalizing customer experience
Personalizing a customer service is another way of improving customer experience. Companies who are working towards a personalized customer service are therefore likely to gain more customers on their side. A personalized customer service is like a double-edged sword. Companies who have embraced this strategy are likely to move to the top within a…
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Don’t Lose Customers after One Negative Customer Experience
Photo by Alex Koch A single, bad customer experience is enough to make your customers forget all the positive experiences they’ve had in the past while interacting with your company. Nevertheless, a negative customer experience is bound to occur in every business. It is the company’s indifference and failure to make things right that turns…
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How Benefits Outweigh Costs of Using Social CRM for Customer Support
Social CRM is an efficient tool that facilitates businesses to deliver a quality customer experience through integrated and creative customer support platforms. Business can now integrate personal information pertaining to its customers from sources such as blogs, Facebook and Twitter. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Interactive Decision Tree | Alternative Way of Customer Support
How can you remain productive when your customer support is always congested? If you want to remain productive, you should provide your customers an alternative way to gain access to information. This way, they can diagnose and try to fix their own problems before submitting a support ticket or call you. Yonyx enables organizations to…
