As businesses discover the power of offering a decision tree to enhance customer support, next level questions arise about specific aspects of how to create a decision tree model. Adding images and videos is an important step in the process and here’s what you should include.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Images
When adding images to your decision tree, start with screenshots of the steps or pictures that explain the process of troubleshooting. From there, you can provide much more creative customer support depending on your product.
Consider including images next to the symptoms of the customer experience to further help the customer identify the problem. Don’t just tell the customer what to look for, show them what to look for and what the product should look like after troubleshooting.
Videos
Instructional videos that work like a virtual helpdesk are an important part of a decision tree. You can either show the customer the steps necessary to troubleshoot the problem or clarify a particular step that is complicated.
When you add a video to your decision tree, don’t forget about the sales and marketing value. Your brand is represented and you want to put your best foot forward to take advantage of future sales opportunities.
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