Customer support can become congested if you don’t provide alternative ways for customers to find solutions to their current issues or problems. An interactive decision tree can create more room in customer support and lets your staff focus on looking for solutions to more complex problems.
Instead of wasting time dealing with simple, mundane issues, your support staff can now pay attention to customer problems that really matter.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
The interactive decision tree works by allowing customers to select the item that best describes their current situation.
From the initial selection, it branches out into different answers or solution – which could be images, instructional videos or comprehensive articles. This way, customers can diagnose and fix their own problems as they arise.
Moreover, an interactive decision tree decongests customer support by filtering complex issues or problems that have escalated. It allows the customer to exhaust other means of solving their situation before they submit a support ticket.
This is the only time when your support staff will intervene. This frees you a lot of time, enhance productivity, increase your chance of getting a positive customer experience and get your customers satisfied.
It is great to provide an alternative means for customers to gain access to information. This only means you trust them enough to empower them with information you could always withhold from them.
[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]
