Why Your Customers Prefer An Interactive Decision Tree for Support

While the human touch has not completely vanished, customers do prefer to handle troubleshooting issues on their own as part of the customer experience. An expert customer support analyst would agree that customers would rather work with a decision tree.

Your business can make this possible through an interactive decision tree that is in line with current customer preferences. Here’s why customers prefer a decision tree over other support methods.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Growing Trend of Customer Self-Service

In today’s connected digital world with mobile devices and smartphones, customers expect to be able to resolve troubleshooting issues you on their with accessible information. A decision tree puts critical information into an interactive workflow to provide the ultimate creative customer support.

More Information Than A Standard Helpdesk

When a customer calls a helpdesk while troubleshooting an issue they don’t want to talk to a call center agent reading from a script. No matter the training of your customer service team, they can’t match the information or support provided by a decision tree.

Improve the Customer Experience of Owning Your Product

Customers aren’t just looking for a simple product anymore. They are looking for the support and customer service to go along with a quality product. A decision tree combines the customer service and support that customers need with a multimedia workflow.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree