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How to provide killer customer service
Stand out from your competitors by enhancing a killer customer service, not just customer service. As everything is evolving everyone is looking forward for newer, bigger and better things. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Realize that people will always go to…
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Top ideas to improve your visual knowledge base
Every business promoting customer self service should invest in a visual knowledge base to improve performance. Research has shown that a visual knowledge base is more effective for customer self service because it delivers its message faster. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self…
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Empathy is the Key to Good Customer Service
Throughout our customer service careers, there are times when we are not only dealing with a customer’s complaint or issue, but there are also times when we ourselves are customers and have an issue that must be dealt with. Working in customer service for years has given me a degree of empathy for those across…
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Using Empathy As a Tool For Customer Service
At some point in a company or organization’s history, customer complaints are going to rear their head, probably on a regular basis. We’ve all heard horror stories of customers practically foaming at the mouth over some minor detail. Those incidents really do happen—I’ve seen them first hand, but a majority of customer complaints are more…
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Achieving Full Business Potential through Customer Support
Customer support – it is more than just a department but a part of a business’ marketing strategy as well. This aspect of doing business allows you to retain more clients and get referrals if you know how to implement it properly. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Quick Steps to Enhance Customer Support
Good customer support can result to better customer experience. And, achieving good customer support is not at all complicated. In fact, there are steps you can follow to implement a system that’s going to please customers quickly. Here are easy steps you can follow: Yonyx enables organizations to create decision tree driven interactive guides for…
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How to Manage Customer Service Using Social Media
Through social media pages, one comment from an account user goes public. Just as you can air your satisfaction on purchase of a product or service, you can also write your complaints about a poor service you received. These complaints are obviously not good for publicity. This has prompted people to effectively use social media…
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Top 2 Qualities of Successful Customer Service Team
Customer service contributes a lot to a business. A customer’s service team is the one that will bring either profit or losses to a business. This is because a customer care agent is the medium through which customers get to buy the goods. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Why the Whole Company Support Model is Ideal
For many years, businesses maintained a working model where individual departments lived and worked in isolation. One department handled this aspect of the business, this department another. In many instances this led to a lack of communication and understanding. But then, starting roughly twenty years ago, companies like Amazon and 3M implemented the “Whole Company…
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How to Guarantee Satisfaction through Customer Support
Three of the most important attitudes of customer support representatives include – helpful, courteous and friendly. However, the greatest skill one should have in order to guarantee satisfaction is listening skills. An excellent customer support representative is one that knows how to engage customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
