-
Necessary Tips to Offer the Best Customer Experience
Businesses – no matter what type and scale – have one thing in common: “customers.” Entrepreneurs are often busy trying to improve the quality of their products or services that it becomes easy to forget that without customers the business is equal to nothing. What entrepreneurs must do instead is to make sure that they…
-
Customer Support Tips to Ensure Repeat Business
In order for a business to become successful, entrepreneurs must be able to understand that the “customers are their business.” It is not just about the products or services they offer but the entirety of “doing business.” Customer support is the venue where businesses will get to know who their customers are – including their…
-
Using Social Media to Handle the Customer Experience
Social media has become the new norm for businesses. It seems as if every business has a Facebook page, and many have a Twitter feed. Then there are all the buttons on a business’ page asking you to like the product, or the business themselves, on a social media platform. Businesses use social media to…
-
How to Maintain A Positive Attitude Towards Complaints
An inevitable aspect of the customer experience are customer complaints. These won’t necessarily take the form of angry, irate customers foaming at the mouth over a broken appliance, or being overcharged a few cents on a product. Sometimes the customer will approach you in a rational fashion. They will be understandably upset or distressed, but…
-
Make Customers Feel Appreciated through Customer Support
Customers are valuable asset for any business and should always be treated as a priority. When time comes that they feel they’re not appreciated, it would also be the time you can kiss them goodbye. Customer support should always be about retaining them and ensuring that your customers feel appreciated. Yonyx enables organizations to create…
-
Impact of Social Media to Customer Experience
The advancing technology enabled us to open more opportunities especially in the corporate world. In fact, it has improved our ways and techniques of doing business. It has also helped us by improving our odds as we do business and interact with our customers especially with the introduction of Twitter and Facebook online. Yes, the…
-
Using Active Listening to Provide Excellent Customer Service
Photo by Polina Zimmerman Part of providing excellent customer service involves listening to customers and understanding their needs and wants. One of the best ways to facilitate good customer service is to implement active listening in your customer service experience. It’s common in many businesses and organizations to use a script in addressing customer service…
-
The Five P’s of Excellent Customer Service
It seems like every business and organization has their own individual method of delivering excellent customer service, each with their own acronyms and unique names. However, there are a few methods that are common and universal to all businesses, one of which is the 5 P’s. Pairing proven frameworks like the 5 P’s with interactive…
-
Why Does My Small Business Need CRM?
CRM—it’s a term a lot of businesses owners, from organizations of all sizes, hear these days, but what exactly is it? And how does it benefit a business’ or organization’s customer experience? This article will look at what CRM software is and how to use it effectively in business. Yonyx enables organizations to create decision…
-
Going the Extra Mile in Customer Service
It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this. Yonyx…
