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Handling Customer Complaints: Closing the Conversation Effectively
In the business world, the term “closing” generally means closing, or finalizing a sale. Yet when dealing with matters related to the customer experience, it can potentially take on a whole new meaning. In this context, it means how you finish up handling a customer’s issue, or in a sense, how you close the “conversation.”…
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Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
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How to Deal Effectively With Customer Complaints
When you run a business it is inevitable that you will eventually encounter a customer complaint. The dissatisfied customer won’t be necessarily foaming at the mouth mad, but they are still upset about something, and it is your job to figure out what it is they’re unhappy about, and how to best resolve it. Doing…
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How is Your Productivity with Automated Support?
Many business leaders view automated support as the subtraction of personal touch on the company’s interaction with customers. This is often a biased outlook – which does not cover the entire essence of automated support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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How to optimize your social CRM content
Content is the most important thing in business now than at any other time in history. Your customers have apparently, become accustomed to consuming a huge amount of information before making a purchasing decision. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
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Customer Support Must Deliver What Customers Want
Customers today have become tech-savvy that they can find almost everything they needed through research. If this is the case, they will expect something more from you and it is not just information. In line with this, customer support must deliver what customers want. Yonyx enables organizations to create decision tree driven interactive guides for…
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Top 3 customer information basics you must know
Knowing your customer is one way to increase your next year’s profits and sales. Their importance should therefore not be taken for granted. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. If you want to know your customer there are simple information…
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The importance of proactiveness in customer self service
The rise of self service in businesses is informed largely by what customers want. Recent reports from Forrester revealed that close to 72% of all modern customers want to serve themselves. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. At this rate…
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Your Business Success Depends On Your Customer Service
The success of a business depends on how well you behave with loyal customers and to which extent you fulfill their requirements. Mentioning only the loyal customers is as obvious as satisfying your returning customers— by providing them quality customer experience makes up almost half of your revenue. If for some particular reasons you fail…
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How to improve your knowledge base articles
Your knowledge base plays a big role in how successful your customer self service experience is. Research has shown that content is everything right now and businesses must put their all in creating a knowledge base that can help their customers. Related Article: How decision tree driven interactive guides are better suited than knowledgebase articles?…
