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Consistency Makes Customer Support Efficient
Customer support should have one basic attribute – consistency. The same is true when you’re looking at it as running an entire business. Even if you combine various channels like automated support and social CRM, positive customer experience is only achieved when you deliver it consistently. Yonyx enables organizations to create multi-media flowcharts that provide…
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Automated Support, Key to Customer Retention and Loyalty
Why is automated support considered as one of the keys to customer retention and generating loyalty? The reason behind this is simple – convenient access and 24/7 availability. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Automated support helps customers by allowing them to diagnose…
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How to win more customers with your knowledge base
Customers are not just ordinary people that will come to your shop and love it just like that. There must be a reason why you win more customers every day. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. One of the things…
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How to make social CRM work for customer experience
Customer experience is an aspect that businesses are keen to look at as one way of staying competitive. Different channels have been established to ensure customer experience is perfect. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. From the many complaints and…
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The Strong Bonding of Technology and Creative Customer Support
One cannot deny the refinements of technology in the effort to make your business successful. If you have trained your help desk to provide efficient technical assistance to the customers— it will help your customer experience to grow. Despite the truth that it mostly relates to the social CRM, the customer support analysts are designating…
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Automated Support Provides Anticipated Help to Customers
When customers face a problem, it can be very annoying but at the same time challenging. This is because companies know they cannot please everybody and that their products are imperfect. What companies must provide is anticipated help that customers access whenever, wherever – automated support can give just that. Yonyx enables organizations to create…
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How to grow your customer support
Waking up everyday to ensure your customers are satisfied and still come to your shop the next day is such a good thing. Most people reach this comfort zone and expect to see the same customers frequently. Approach them. That is not always the case, unless you research on new techniques to improve your customer…
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3 Ways to grow customer satisfaction online
Customer satisfaction can never be 100% guaranteed for businesses. It needs total commitment and going an extra mile everyday if you still want to keep your customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Face to face customer satisfaction in itself…
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The Best Ways to Delight Customers Having Complaints
At some point in time in the history of your business, you might have received complaints and if you have not gone through a complaint, you are definitely blessed but you never know when in future a customer complaints you regarding the goods and services that you are providing. Being realistic—even if you are providing…
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How Customer Support Has Evolved through Changing Times
Social CRM, automated support, interactive decision tree – all of these are part and parcel of a business evolution especially in terms of customer support. Companies needed to shape up according to changing times in order to stay afloat in a very competitive world. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
