Automated Support Provides Anticipated Help to Customers

When customers face a problem, it can be very annoying but at the same time challenging. This is because companies know they cannot please everybody and that their products are imperfect. What companies must provide is anticipated help that customers access whenever, wherever – automated support can give just that.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

With automated support – like comprehensive knowledgebase or decision tree, customers are now able to access information and data anytime they needed it. Through it, they can find out what’s wrong with their products and try to fix them by using the company’s knowledgebase or be prompted like in a decision tree.

All they have to do is select the item, which describes their current situation and work their way from there. Automated support gives companies an edge because it frees their representatives from petty, little things that could take up a lot of time. It allows companies to provide customer support without the help of live agents. If agents are free from simple things, they can focus their time looking for answers and solutions to more complex problems.

Customers will get the acknowledgement and attention they deserve. When the problems are solved, the solutions can then become an update to the company’s knowledgebase so that the next time customers encounter the same problem they can go back to the updated database and similarly work their way from there until the problem escalates or the solutions provided just didn’t work.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree