-
Elaborate Knowledgebase Benefits to Companies and Customers
Sometimes, it is easy to get lost and forget the essence of having an elaborate knowledgebase. Companies get overwhelmed by newer technologies and emergence of new approaches to customer support such as social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. An elaborate knowledgebase…
-
How to create better customer experience
Cultivating a better customer experience, from what you have is one of the best things you can do to give new life to your business. While some “backward” businesses are fixated on the old ways of the telephone, sending automated scripts to customers and delayed responses to emails, your business can breathe some fresh air…
-
Exceptional customer service-(It’s not rocket science)
Customer service is one of the most important functions in any organization because it deals with the business’ most valued resource- the customer. While there are virtually millions of heroic customer care responses, your business should systemize your care to the extent; you do not have to jump oceans on a regular basis to keep…
-
3 Ways to create exceptional customer experience
Your business contributes customer experience in the market ecosystem whether you like it or not. Also, whether you work at it or not, your customers are entitled to their own sentiments about your process, products or services. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
-
Make Your Help Desk Effective In Troubleshooting Customer Problems
In modern time— multiple business strategies are present with different criteria. However, people have acknowledged many of the strategies and have rejected some. Since the last few years —there has been seen a wave of development in every field and so in the field of business. Every company should have a separate decision tree, which…
-
The Overall Personality of Your Employees Matters A Lot
The meaning of customer service is more than what we know. It is beyond just a method of assisting the customers with your product and service. The customer service is a wide concept, which entails the technicality of customer experience. it starts with the efficiency of your help desk and goes through the actual purchase…
-
Customer Support becomes Social CRMs Shadow
Today, customer support has faced yet another challenge – social CRM has overshadowed its existence because of the customer’s nature of following the trend. This has prompted companies to engage in social media as they continue to provide excellent customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience…
-
Traps about Social CRM Companies must avoid
It is hard to overemphasize the significance of social CRM to companies nowadays considering that social media like Facebook and Twitter have already been used as channels for getting in touch and building relationships with customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. However,…
-
Understanding customer experience (you have it but don’t know that you do)
Every company (yours included) provides a reasonable level of customer experience one way or another. Whether you create consciously or not, your customers will always have an experience with you. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Some of it may…
-
How to improve customer experience in three steps
Every day businesses rush to change their customer experience strategies. With the rush involved the new adopted strategies are never the different from the old ones. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Investigate your customer experience techniques probably they need…
