At some point in time in the history of your business, you might have received complaints and if you have not gone through a complaint, you are definitely blessed but you never know when in future a customer complaints you regarding the goods and services that you are providing. Being realistic—even if you are providing adequate customer experience— you cannot avoid the chances of receiving complaints. There are two types of customers which will approach you in multiple ways even if social CRM is the cause of originating both the types of customers.
One type of customers is the regular and the other type is the loyal customers. Most likely, a company receives complaints even if you are giving incredible customer service. In such situations, it is very important that you stay calm and deal with the complaints in a professional manner. Your creative customer support, pleasant customer experience or services have made them loyal to your company and you must give them equal importance. Satisfy them by giving justifications and treating them at your first priority.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
Regardless of the type to which the customers belong— you must treat your customers and their complaints with respect. You can also ignore the problem in regard with your social CRM— if you do not find any solution. A customer support analyst can deal with some problems even in a better way.
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