Customer support is a very important aspect of doing business and the reason behind is simple: Customers talk. When customers tell their friends and families about how great your customer support is, this is already free advertising or marketing – which could bring you a lot of business later on.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
However, you have to remember that not all customers have the same happy and welcoming disposition. You will face irritated customers, which you need to deal with one way or another. In order to handle irritated customers effectively, you must first identify what causes their irritation?
Here are straightforward reasons why customers get irritated:
They’ve been deceived. Nearly all customers who did not receive the kind of quality you promised will get irritated – and who doesn’t? When you offer something, you should always deliver what you promised you would.
Rude behavior. Even if the customer is not in a very good disposition, you should always handle them in a polite and courteous manner. Remember, if it weren’t for them, you wouldn’t have a running business today.
Late delivery. When you tell customers you’re going to deliver their products with a definite time frame, always make sure that you stick to that time unless a matter of “life and death” has prevented you from doing so.
Customer support will always be about the customers and never about you – it is not even the products and services you’re trying to offer.
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