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Top self-service knowledge base mistakes you must avoid
Your knowledge base determines how successfully you’re able to inform your customers through self-service information. Most businesses however find it challenging and that’s why more and more customers report poor experiences. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. To steer your…
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Understanding the customer journey in optimal self service
Winning businesses focus on the customer journey more than anything else to deliver an overwhelming super, customer experience online. However, many others find the customer journey extremely challenging to grasp thus report poor customer experiences- which accounts for their poor showing in sales. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Great Customer Service, within your bounds
Providing ultimate customer experience with creative customer support is not that easy and there is much more to do while providing great customer service. According to the perception of people, physical departments that are available within your store limit the customer service; however, it is an extremely wrong thinking. The first time any customer visits…
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Brand, an Inevitable Reality In Marketing Your Business
As the world has turned into a global village, people are more conscious about choosing a particular brand. The majority of customers recognize brands with just a logo of that company. Whether it’s food, technology, electricity, and any other facility, a brand name is associated with it. The particular names of brands have made it…
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Automated Support Frees Up Company Support Staff
Customers would tend to call customer support for any reason – inquiries, troubleshooting and resolving issues. This does not mean your company has failed in delivering high quality customer service. There is nothing perfect in this world and you should stop thinking you’re giving them flawless service or product. Automated support becomes a weapon that…
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Knowledgebase Access 24/7 Helps Customers with Issues
Today, companies are always looking for ways that they can improve their quality of service as well as customer experience. It basically starts with customer support. Providing customers a comprehensive knowledgebase that they can access 24/7 is one of the ways you can achieve this goal. Yonyx enables organizations to create decision tree driven interactive…
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How to Create a Nonstop Customer Experience Company
Dealing with today’s customer is a huge challenge for most companies. Unlike past customers who had a more or less linear approach to how they purchased products, todays customer is more sophisticated and educated. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. They live…
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3 Simple Steps Your Firm Can Use to Tap Social Customers
The rise of social media is without a doubt, one of the most phenomenal things in business today. Your business can meet and send messages to customers wherever and whenever they are. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Granted, social media makes…
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Revenue Cannot Bound the Customer Service You Want
Whether your business is small or large, there are some points which are shared by both types of businesses. Even if you are running any type of business, it is essential that you satisfy your customers by giving them the best of your available services and your first priority should be providing the best customer…
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Achieving Balance between Customer Support and Engagement
Basically, customer support and engagement must be interconnected entities wherein balanced must be achieved and considered as a total package. If you are a customer support analyst, you must ask yourself relevant questions. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Related…
