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Automated Support System for Companies to Use
There are trends that people follow and put to good use. A good example is automated support, which is now a rising trend in a tech-savvy world. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. When viewed in companies perspective, automated support…
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Automated Support Provide Convenient Troubleshooting Guide
Whenever we have issues with our transactions or products, we have the tendency to call customer support. But, what if you are given an alternative like automated support, which you can access 24/7? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Automated support is the…
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Getting Easy and Accessible Help from Detailed Knowledgebase
We’ve all come into the digital world and people have become tech-savvy nowadays. People hate to wait when calling customer support department especially when they have issues or problems. How can companies be able to cope up with this seemingly progressing trend? The answer lies in a detailed knowledgebase. Yonyx enables organizations to create multi-media…
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Enhancing Customer Support thru Comprehensive Knowledgebase
Knowledge is a very important aspect in running a business. When it comes to customer support, a comprehensive knowledgebase will make a big difference. How it can enhance customer support – you may ask. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Provides customer assistance…
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Five knowledge base mistakes you should never make
Having a knowledge base for your customers is one way to succeed with your customer problems. The few problem solving knowledge bases have brought a positive impact to the business. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Success is however, experienced…
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How to create an optimal customer self-service experience
Before customer self-service became popular, customers wasted a lot of their time looking for answers to their inquiries, or complaints. However, with more and more customers reporting poor experience with most company’s customer service departments, self-service is not a choice right now. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Multiple Categories of Customers Can Make Or Break You
The Newbie and returners. This is how most of the organizations categorize the customers. A majority of the companies direct their customer experience, social CRM, creative customer support and in fact, the entire customer service towards these two types of customers. Then what about the other of categories of customers, which even your customer support…
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Improvement Leads to the Optimum Customer Experience
Even if you are sure that your company entails the perfect business model, you must not forget that there is always a room for improvement. You should keep finding ways to improve the overall customer experience, decision tree, social CRM, creative customer support, etc. You must keep on guiding your employees and encouraging them to…
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How Automated Support Changes Customer Experience
As technology continues to advance, the way companies deal with customer support also changes. Things have become automated, which brings us to the resulting customer experience. Because of these changes, companies must keep up in order to stay afloat in a very competitive market. This is where automated support comes in. Yonyx enables organizations to…
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What are the Advantages of Interactive Decision Tree?
Just like the evolution of customer relationship management into social CRM, there is now a new form of customer support – the interactive decision tree. It is a comprehensive knowledgebase that contain data basing on common issues or concerns that customers may have. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
