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Betterment of Customer Services for increased Customer Satisfaction
Taking calls and listening to your customers by setting up a phone system is one appropriate and beneficial form of providing customer service and a first-class customer experience. It is an extremely helpful way to have a dialogue with your customers and your employees will better deal with the wide-ranging customers through the phone. There…
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Process Flow Has Many Benefits to Your Business
Moving ahead in the form of a sequence or following a particular process for the accomplishment of certain tasks is worth following in a successful business. No doubt you might have gone through several charts, graphs and pie charts. Process flow charts have the same functionality as charts, graphs etc. With process flow charts, things…
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Why Automated Support is best for Business?
Automated support is a form of customer support without the need to talk to a live company representative. It contains a comprehensive database or troubleshooting guide, which will look exactly like a decision tree. It is a customer self-service method allowing people to diagnose their problems and try to fix them on their own. Yonyx…
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Comprehensive Troubleshooting Guide Customers Appreciate
When it comes to customer support, there are two available resources that companies should make full use of – social CRM and interactive decision tree. Both of these can give valuable information to a company considering the wealth of data it can give at the end of the day. Yonyx enables organizations to create decision…
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How to Use Social Media to Serve Customers (Revisited)
Most people are on social media networks today. They have become the selling points for most of the business organizations. Many companies have actually gained recognition through social media networks. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. The increasing popularity of social media…
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How to Improve Customer Experience in a Competitive Market
Customers are the nutrients of business growth. They are the most valuable asset that should not be taken for granted. Therefore the need for trained customer experience team is very important to you and your customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.…
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Instructing Employees Will Yields Phenomenal Customer Service
Your creative customer support tactics is responsible for making your customers return to your business by grabbing their attention. If your creative customer support in collaboration with your help desk is working efficiently, then it is not hard to provide the superlative quality of customer service. Your decision tree must be fully functional in all…
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Easy and Fast Access, Features of Automated Support
Companies try to find cost-efficient means of providing quality service to their customers. Automated support is one of the ways you can deliver customer support without the need of live support representative. In fact, having an interactive decision tree as a means of resolving customer issues allow your company to focus more on important matters.…
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Successful Business Means Using Social Media for CRM
Most successful businesses have one thing in common – social CRM. They are using social media networks to determine who the driving force of most conversation is specifically when it is about your company and your brand. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.…
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Internal Customers- Guide to Improving Customer Experience from Inside your Company
The concept of internal customer has been around for a while now. Both CRM experts and academics agree that the most important customer in your business is actually, the internal one. By internal customers, we mean your employees. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
