Companies try to find cost-efficient means of providing quality service to their customers. Automated support is one of the ways you can deliver customer support without the need of live support representative. In fact, having an interactive decision tree as a means of resolving customer issues allow your company to focus more on important matters.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
An interactive decision tree is easy and fast, which allows customers to gain access to it 24/7. It is virtually the same as calling customer support but instead of talking to a live person customers just follow the decision tree according to the current status of their problems. Some answers to their questions are text, videos or images that will serve as their troubleshooting guide.
Automated support like the decision tree makes things easier for the company to weed out escalating problems while petty issues are already taken care of. This frees the company’s representatives to focus their energy and effort on things that matter – not the mundane and routine things that could take much of their time.
Self-service is on the right and we don’t see any reason why customers should immediately call live support for things they can always find answers for. If its solutions they want, the decision tree will give them the idea how to diagnose their problems and try fix it on their own.
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