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Cost-Efficient Characteristic of Automated Support
What are the essential components of customer support? And, how can automated support make things a little different? Customer support needs three things – qualified staff, technology and interaction. A company needs to hire qualified people to manage the tech support department and this will cost you a lot. Yonyx enables organizations to create multi-media…
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4 Essentials for Best customer experience
Your business is there to make the dreams of your customers come true and yours is to ensure that it happens. Good customer experience can turn any business around from that retail shop to a brand that every customer sings about. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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How to Deal with Customer Complaints
No entrepreneur will sail through softly with his/her customers unless one is perfect. Customers always want the best. Failure to present them with whatever they need, they will burst right in your face. Therefore, getting feedback from customers is very important if you want to keep them happy. Yonyx enables organizations to create decision tree…
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Advantages of Focusing on customer Experience
Having the ability to read what is on your customers mind is one way of succeeding as a business. Good customer experience entails the ability to tell what he/she wants and his reaction and expectation in future. Customer experience is therefore king and almost all employees should have good customer experience. Yonyx enables organizations to…
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Your First Database Helps Increase Revenue
So you’re going to finally have a database? Welcome to the modern age and with it, an easier way of storing information and improving on old outdated methods. A database is a place where you can store all of your data in one convenient spot. How will this help with things like customer experience, creative…
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Making Knowledge Base Count for Customer Experience
Currently companies are no longer struggling to recruit agents for their customer care service. Most of the customer care units have turned out not to be very effective. A knowledge base for customers is the solution to all your customers’ problems. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Useful Knowledgebase Your Customers Can Access 24/7
Nobody can please everyone and as a company owner you’re not an exception. There will be occasional complaints from several customers but this does not mean you’re not doing good business. If several customers have similar complaints about your product or service, it is not practical to have them all call customer support. The best…
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Automated Support, Never Underestimate Analytics
A company that focuses on customer experience and communication engagements must not underestimate the power of analytics. If your customer support is reinforced with automated support, you should regularly evaluate and assess the data collected in the platform. This ensures that the process is not only working but allows room for improvements as well. Yonyx…
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Automated Support Your Company Can Be Proud Of
If you’re a company owner and has personally supervised the customer support department, have you ever had the experience where customer issues are redundant, repetitive and just plain trivial? How do you eliminate this without compromising on customer support? The answer lies on – automated support. Yonyx enables organizations to create multi-media flowcharts that replace…
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Effective Customer Service Tips for E-commerce Websites
Web sites that deal with e-commerce need to develop special long lasting bonds with their customers. This is a delicate business that involves a lot technology based interaction it is necessary to have strategies to maintain its customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
