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Two Easy Steps to the Top
The most common aspect of your business that can make or break a relationship with a customer is the quality of your customer service and the customer experience they provide. Very few companies provide a unique good or service, and as such, customers can easily switch between the companies if they are not satisfied with…
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Training the Customer Service Troops
If you wish for your customers to keep returning to your business, then you need to have creative customer support working towards all aspects that deal with customers. This includes creating a good customer experience, excellent social CRM, and much more. All of this will be for not though, if your staff are not equipped…
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Top 5 customer myths you should never fall for
In business, just like in religion, there are customer myths that every one wishes to follow. This myths talk about customers in one way or another but they are just believes. This are reason why you shouldn’t fall for these customer myths. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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How to Make Your Customer Smile
Customers should be treated in a very delicate and sensitive manner. The minute they walk out of the door frowning, that is the last time to see them. It’s therefore up to you to make sure you bring them back and ensure they leave smiling everyday. Here are simple charms that could give them a…
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Customer Support is More Than Just Fixing a Problem
Dealing with service failure in terms of customer support is one of the biggest concerns all companies face. In the customer’s perspective, service failure means unfair treatment and companies have to re-establish trust that was breached in the process. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
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How to Provide Exceptional Service with Automated Support?
Many companies think that whenever the word “simple” is involved it usually doesn’t mean easy. With automated support, the opposite is true because simple just means as easy a few clicks of the mouse. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive…
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How to Reduce Workforce in Customer Support
Many companies are struggling to answer the most fundamental question – how to make sure you’re providing great customer experience? Is it in marketing or is it in as simple as customer support? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Customer…
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Top Reasons To Get Serious With Customer Self Service
Customer self-service so far has proven to be the most efficient and effective technique for organizations. Currently you walk into any institution and a poster “self service” is hanging from every corner. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Though there are Organizations…
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Top Three Reasons Why People Love Customer Self Service
Since the introduction of technology in business, customer experience has greatly improved. The fact that customers prefer machine assisted services to human service is prove beyond any reasonable doubt that this is happening. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. These three reasons…
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Taking control of customer experience in your business
All businesses strive to achieve a positive customer experience for all their clients or work towards achieving just that. Maybe it is because of the saying the customer is the boss or maybe it for the business image. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
