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The Two Sides of Customer Service
While it may seem like customer service is just a method for companies to assist customers with their acquired product or service, it is actually a lot more than that, and even then that is only half of what customer service is all about. It is about the entire customer experience, between the actual purchases…
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The Many Faces of Customer Service
There is definitely so much more to customer service and providing the ultimate customer experience than many think. Most people believe that customer service amounts to just the physical department found within stores, but they could not any more wrong. Customer service begins when the customer first interacts with your product. That can be due…
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3 Easy Steps to a Winning CRM Strategy
A lot of companies are eager to start using a CRM program yet tend to forget the cost that it entails. Companies that are cost-cutting on their IT budgets may not be able to implement a CRM system if they do not plan ahead. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
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Why CRM Should be in Place for Businesses?
It doesn’t matter how big or small your business is. Customer relationship management or CRM systems must be in place to help you achieve the maximum potential of business sales and profitability. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. In today’s…
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Taking Advantage of the CRM Analytics
In today’s sales practices, CRM or customer relationship management has become not only a necessity but a very powerful technology. If you’ve set your CRM system up, you might want to take full advantage of this tool to ensure that the investment was worth every dime. Yonyx enables organizations to create multi-media flowcharts that replace…
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How Your Organization Can Begin Social CRM Engagement
Technology has come with greater business opportunities. Social media for instance, has created easy ways of communication in the business world. But inter- organization completion can weigh too much therefore you need to be one step ahead. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self…
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Writing Up a New Customer Service Policy
If you desire to have the best customer experience possible, then you need to have an efficient customer service policy written up. While that may seem like a tricky thing to come up with, the actual reality is that you need it in order to have a successful business. Besides, it really is not that…
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Social CRM, Building Relationships and Generating Advocates
When it comes to customer relationships, the evolved social CRM is a proactive approach. Social CRM acknowledges that the customers are the ones holding the reins specifically with buying decisions. Because of this, the company’s future is shaped by the decisions that customers are making. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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Enter Social CRM, the Evolution
The standard CRM that many companies have used for decades operates through data and processes. It is not customer-focused but sales-driven. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Enter social CRM – the evolution – which is both a strategy…
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How to Grow Your Online Customer Base
The online medium has enabled business to improve greatly. This current technology has provided business with a medium to reach out to their customers easily. Many people can’t wait to log in to their accounts and see what’s new. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…
