The Two Sides of Customer Service

While it may seem like customer service is just a method for companies to assist customers with their acquired product or service, it is actually a lot more than that, and even then that is only half of what customer service is all about. It is about the entire customer experience, between the actual purchases of the item, to aiding the customer in order to fully enjoy their purchase.

Contrary to what some believe, the actual “customer service” begins even before the item has been bought. A smile and a positive demeanor can go a long way to ensuring continued business with a customer and future purchases. Any employee can provide this kind of customer service and is very effective within social CRM that can make the ultimate customer experience. 

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

Whether it is helping customers at an official customer service department, or simply creating a positive presence for the customer to interact in, Yonyx can help your business with customer service to provide the ultimate customer experience, through creative customer support and customer support analyst,

Yonyx can make your social CRM the best.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree