Customer self-service so far has proven to be the most efficient and effective technique for organizations. Currently you walk into any institution and a poster “self service” is hanging from every corner.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
Though there are Organizations still using the traditional techniques that have become redundant and unproductive. Reasons as to why you need to get serious with real customer self-service:
Constant change
Throughout the world, technology and things are done is changing everyday. Organizations that are still clinging to traditional channels are loosing many billions. Due to the changing expectations from customers, organizations need to use an integrated approach that will serve many customers at the same time.
Cost measurement
Most people concentrate on phone calls that are costly and neglect social media channels that are more convenient and cheap. Launching a customer self service on social media will cut down extra costs that companies face.
Reduce customer frustration
Setup clear channels that customers can use to access any information. Having clear channels saves time that you would have spent dealing with frustrated customers. Ensure that information is equally shared throughout the channels and that they are satisfied.
Changing landscape
A self-service channel for customers has been highly embraced as being effective. Customers no-longer have to pick up a phone to get to call centers. This only tells you one thing contact centers have become ineffective. Swap to customer self service to get better results.
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