Since the introduction of technology in business, customer experience has greatly improved. The fact that customers prefer machine assisted services to human service is prove beyond any reasonable doubt that this is happening.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
These three reasons explain why customers love self service?
Easy to research on products
Since nearly half of all customers have access to smart phones, research on products is easy. These gadgets provide access to more personalized services such as in store advice, location of product, quality, prices and product availability.With these knowledge, customers find it easy to trust the product they buy rather that that recommended in store.
Provide easy customer services
Customer love quick solutions to their shopping troubles, but hey, who loves waiting. Online customer self service interaction is the solution customer prefer. Live chat and blogs (self service) give the customer speedy solution and answers to her questions from a qualified personnel to the satisfaction of customers. This increases chances of more transactions with your business.
Provide easy guide to products
It can be very frustrating to want a product that you don’t know how to go about it . This is why customer appreciate self service because of available websites that offer guides on products. They offer solution at the click of a button saving the customer time and at the same time providing the much needed product.
We help you boost the results and efficiency of self service.
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