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How Does Social CRM Work?
It is vital that businesses understand how social CRM works so they can fully implement an efficient and effective system. This is not about defining what social CRM is about but delving into its details with regards to how the process actually looks like. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Customers Respect Courteous Service
For some people, it seems incredibly easy to offer courteous customer service. For others, it may be extremely difficult. People that are overly emotional may have trouble managing their emotions in a customer service position. Sometimes customers can be very demanding or rude, and as an employee, it can be difficult to continue being courteous.…
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Social CRM as an Art and a Process
There is no business today that doesn’t “sell” whether product or service. The act of selling is a process by which you have to communicate and persuade. You should know that with a good social CRM in place you can become more efficient in communication with your customers. Yonyx enables organizations to create multi-media flowcharts…
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Practicing Accountability to Ensure CRM Success
Social CRM isn’t just about dynamic interaction with people to provide better customer experience. Among the factors that can improve customer experience, accountability is probably the toughest. It has always been easier to offer or promise things using social media but it takes too much effort to deliver them and follow through the offer right…
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Understanding Customer Types and Maintaining Customers
A lot of businesses devote a lot of time to attracting new customers. However, the process of recruiting new customers should only take 20% of your energy and time. It’s easy to get caught up in the habit of trying to attract new customers with special deals or advertisements. It is definitely important to bring…
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Significance of Authenticity in Social CRM
We have reached the era where customers don’t like being sold to because generally they know what it feels, looks and smells and they don’t want to be part of it anymore. Today, if you want to improve customer experience you must embrace social CRM and its idea of becoming more of a peer instead…
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Establishing Authority in Social CRM
Just because you’re the business owner, you will immediately claim to know everything and customers have little idea what your service or product is all about. This is not the case in today’s world anymore especially with social CRM. Most, if not all, customers know how to do their own research, which will affect the…
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Outsource with an Expert Call Center to Increase Performance
If you want to be successful, you have to be efficient at inbound and outbound calling and customer acquisition. Yonyx can help you maximize the revenue you obtain from every customer interaction. We are the top center for inbound and outbound calling and customer acquisition. If you’re interested in hearing about our inbound calling performance,…
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How to Draft a New Customer Service Policy
You need to be explicitly clear with the details of your customer service policy, or else you risk it normalizing to whatever your company’s culture or tradition is. This may not be a bad thing if your company’s culture or tradition is satisfactory, but being clear about the policy will never hurt you, so it’s…
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How to Find Out What Customers Love
Most businesses struggle to treat their customers right. Customers not only provide the demand side of a business, but also ensure the business remains profitable enough to employ, innovate and grow. A crucial part of this relationship lies in how the two relate. Since the stress to please lies in the business court, here is…
