-
Social CRM and the Overall Success of Your Business
While technology is an integral part of social CRM in yielding good customer experience, focusing too much on it can make your efforts go downhill – and fast. The traditional CRM strategy has good software technology that can make businesses rise to enterprise levels and though it has centralized focus on people technology is still…
-
Achieving a Good Balance in Your Social CRM Strategy
Are you trying to find the correct balance of interaction and adoption within your Social CRM strategy? Don’t worry – you’re not alone. A good proportion of business owners don’t know that their CRM strategy can generate a positive return of investment and enhanced customer experience. If you’re not seeing any positive result in your…
-
What You Need to Know About Customer Service
What does ‘customer service’ entail? It can mean one of two things. It can mean providing your customers with courteous, professional experiences as they do business with your company. However, it can also refer specifically to one department, the customer service department. This department works directly with customers to solve their problems and handle their…
-
What’s True About Customer Service and What’s Not?
There’s a lot of talk about businesses. Some popular topics include attracting and maintaining customers and managing funds well. With so much chatter, it’s hard to keep the facts and myths separate. A big problem that many business owners, especially small business owners, face is deciding how much money to invest into customer service. Many…
-
Avoiding Failure in Social CRM to Become More Productive
If you are a business owner, there are many things to think about especially in the growth of your business. And, it should include using social CRM in your business model, which can greatly improve customer experience. However, there are pitfalls you should avoid in order to avoid failure. It includes – Yonyx enables organizations…
-
Why Books Will Not Boost Customer Satisfaction For You.
There is an old saying that goes to the effect that “the best way to hide something is in a book”. Truth is, where customer service is involved, some people take this saying a little too serious- of course books can be thought provoking and insightful- but they won’t deliver good customer experiences as you…
-
Customer Service in Philosophy and in Business
Although customer service is traditionally thought of from a business perspective, it actually has another meaning. Customer service can be thought of in two ways: as a business term or as a philosophical concept. It’s beneficial to learn both definitions. Both of these definitions will be explored below. Customer Service as a Philosophical Concept Customer…
-
How to Grow your Business Using Customer Feedback
Customer feedback can help each business grow in many ways- if it’s used properly. Most times, some companies are caught in the rut by “seeming” customer centric with feedback forms and report boxes placed strategically all over their premises, yet fail to work with them. Yonyx enables organizations to create multi-media flowcharts that replace the…
-
How to Offer Great Customer Service
Never make promises that you can’t keep. This is especially important to remember if you’re a customer service representative or business owner. If you promise your customers something and fail to deliver, you won’t be able to establish trust with your customers, and trust is essential to maintaining their business. For example, if you say…
-
What You Need to Know About Customer Service Apprenticeships
Most customer service exists in the retail, recreation, or hospitality business. However, many people from other fields could also benefit from a customer service apprenticeship. A customer service apprenticeship can teach you new techniques and skills that you can use to increase the quality of customer service that you provide. The skills that you learn…
