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Being a Business Owner in Times of Economic Uncertainty
The economy isn’t doing too hot in the United States or the European Union. When the economy isn’t doing well, there’s a lot of uncertainty that makes owning a business more difficult. No one likes to deal with business problems resulting from a poor economy, but they have to be addressed. These problems can’t be…
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How Do You Make Your Customers Want to Return?
It’s very tempting to devote a lot of your time to attracting new customers. New customers are easy to bring in if you know what you’re doing. However, businesses should focus their attention on maintaining the customers that they have, because loyal customers bring most businesses more revenue than new customers do. So, how do…
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Which Type of Customer Do You Focus on?
Attracting new customers can be fun and addicting but don’t waste too many resources on it. It’s certainly necessary to bring new customers to your business, but new customers should only take up around 20% of your resources. Loyal customers should receive the most of your time, as they have the potential to bring you…
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Which Skills Are Essential for Excellent Customer Service?
If you treat your customers poorly, you may soon find yourself without a business. Offering high quality customer service is essential to a business’s success. So, what traits and skills are desirable for your customer service representatives to have? Basic listening, speaking, and writing skills are a must. Also, an employee must have strong social…
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Customer Opinions of Your Business
If you offer good customer service, your customers are bound to be satisfied. You can get an idea of whether your customers are satisfied by looking at what they say on your social media pages or by administering a customer feedback survey. Even if you offer the best prices for your products and services, if…
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Which Type of Customer Is Best for Your Business?
To run a business well, you need to be able to balance between bringing new customers in and keeping old customers around. Your loyal customers need to see high quality, courteous, professional customer service to maintain their support. Besides new and loyal customers, there’s another customer type to look out for – the need-based customer.…
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Best Call Center for Outsourcing
Competition is fierce in this market. It’s hard to attract customers and even harder to retain them. If your customers feel that your competitors offer better customer service and you offer comparable values for your products or services, they will leave you for them. That’s why you need to be sure that you offer the…
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Why Do Experts Think CRM is a Good Idea?
Customer relationship management is one of the most popular terms being thrown around. Rather than fall in the trap of sounding similarly cliché, why is CRM such a good idea in the first place? Means to reaching organizational goals CRM is essential in any business because customers are the bread and butter. A business is…
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Getting Your Concept Service Right
Sometimes you can be the metaphorical blind man making the conclusion that an elephant is hairy since you’re grabbing onto its tail. What are the things you can do to ensure that you get your customer service concept right the first time around? Well first of all, you better know your customer pretty well! However,…
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Social CRM by the Numbers
A lot of arguments have been raised about the viability of social CRM and its significance on the success of the organization. Although mostly perpetrated by people who furiously believe in the old school ways of running customer relations- this post gives you the statistics on why social CRM must be part of your company’s…
