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Top 3 Reasons Why Your Business Needs to Implement Social CRM Today
Implementing social CRM for your business plays a significant role in your marketing and customer service success. It is a creative customer support system that amplifies customer experience, giving you an edge over your competitors. If social CRM is not a part of your customer relationship management strategy, your business might be losing several opportunities…
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How to Create a Positive Customer Experience After A Bad Online Review
Photo by Markus Winkler With the prevalence of customer review sites such as Yelp and social media networks, it’s not a surprise when your business receives negative customer reviews. You should minimize any issues and offer creative customer support in an effort to create a positive customer experience. However, you can turn the customer who gave you…
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Social CRM allows you to Innovate and Cater Customers Buying Cycle
Customers know how to shop in a timely manner but before they do – they usually shop around and make comments or ask questions on your social media page. If you have successfully implemented social CRM, you are able to ‘listen’ in to their conversations or monitor your social media pages effectively. Yonyx enables organizations…
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Dealing with Tech Savvy Customers Who are Getting Smarter
Modern customers have become tech savvy and smarter compared to customers in the previous decade. The digital era has made them who they are today – able to make research and obtain knowledge. This is the reason why an interactive decision tree is best integrated in the company’s comprehensive knowledgebase and customer support.Yonyx enables organizations…
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Why Some Customer Loyalty Emblems You Hear Are Hogwash- 2 Facts Work
Customer loyalty is the most important pillar for business growth long term. Yet, it remains one of the hard to understand business jargon today- at least in a practical environment. This post diminishes those myths and gives you three things that will turn around customer loyalty for your business. Yonyx enables organizations to create decision…
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How to Turn Your Knowledgebase Into an Interactive Decision Tree
A knowledgebase provides all of the troubleshooting information a customer needs to resolve an issue, but it lacks the organization and flow of creative customer support. However, you can turn your existing knowledgeable into an interactive decision tree in a few steps. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Why You Need A Visual Knowledge Base For Your Business
If your business has survived this far by mainly relying on text-only communication channels, now is a time you should consider a mantra change for better results. Recent research has revealed that most customers prefer visual information compared to text. This could explain why Pinterest is popular than Twitter. Yonyx enables organizations to create decision…
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Social CRM Trends to Know About the Customer Experience for 2014
Social CRM is one of the creative customer support tools available for the purpose of enhancing customer experience and building a loyal customer base. Only with the use of social CRM will you achieve the goal of delivering a superior customer experience through creative customer support. Yonyx enables organizations to create decision tree driven interactive guides…
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The Dos and Don’ts of Social CRM From a Customer Support Analyst
Social media proves to be a great platform for marketing and relationship building with the customers. As a result, businesses should include social media as a part of their customer relationship management strategy. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Social CRM is a…
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Customer Experience | Understanding Where the Customers are at
Your approach to understanding where the customers are at is crucial in determining both the customer’s perspective and opinion. This enables your company to know whether you have met every reaction and need, which could result to gaining a positive customer experience. Where your customers are at has significant impact on all your business processes…
