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Nurturing CRM – Customer Management Software
The always famous and providential customer management software, some of the features in the newest platforms are truly over the top. The same can be attested to Release 4.8 and Yonyx’s state of the art AGI solutions. This is no longer a slow or primitive process, this is a lively interactive customer service interface that…
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Guide To What Unhappy Customers Want From You
Customers are encouraged to voice concerns when they fill they get a raw deal. To you it may be a puzzle but here are five points to guide you on what unhappy customers really want. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service guides. To…
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Managing The Total Customer Experience In Your Business
Customer experience goes a long way than just the buying and selling of goods. With this knowledge it is important to understand what customers really want as part of customer experience. Proper total management is mandatory. But you have to understand what customers really need as an experience in order to do it. Here are…
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Three Tips For Motivating Your Customer Service Team
As a customer service manager you should be able to understand what a motivated team can really do. But not always do you know how to go about motivating them. You set rules and policies hoping to achieve this but end up with nothing positive to show for it. Here are three tips to guide…
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Boost Employee Engagement (and make customers happy) For Good
Organizations need to understand the roles employees play in their growth. Understanding this is crucial to ensuring that both customers and employees are a happy lot. Happy employees will automatically deliver positive results. Here are ways to boost employee engagement. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Training Call Center Agents To Be Productive – How To Make It Happen
There are many ways to make call center agents productive, however how do you train them to do so? As mentioned, a comprehensive API with multimedia features are a great way to break the ice. Training, is the best way. This ideology transcends the introduction of virtual flow charts or multimedia flow charts that educate…
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Call Center Agent Productivity – Average Handle Time
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to familiarize yourself with many acronyms such as AHT or average handle time. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need…
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Call Center Agent Productivity – Customer Satisfaction (CSAT)
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to be well versed on the term: CSAT or Customer Satisfaction. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft…
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Call Center Agent Productivity – First Call Resolution
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent needs to understand the importance of first call resolution or “FCR” for short. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft or…
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Call Center Agent Productivity – Customer Relationship Management
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. Customer relationship management or “CRM”, is the foundation of virtual call centers and helpdesks everywhere. In fact, in a later series, we will explore the various methods of nurturing the fragile relationship that is CRM. If a comparison or analogy…
