Customers are encouraged to voice concerns when they fill they get a raw deal. To you it may be a puzzle but here are five points to guide you on what unhappy customers really want.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service guides.
To be listened to
They want to air their disappointments to people who will listen and act on their issues. They also need to see that their issues will be solved amicably.
Face to face interaction
With era of technology, machines are set to offer solutions. But this is not what unhappy customers want. They want to air their concerns to people who can understand them and offer real solutions.
It is not always about money
Contrary to believe that complains have a money aspect to it .actually most of the time money is never the issue. Most unhappy clients only need an apology or just a simple explanation.
Are influenced by positive comments
Most unhappy customers arise from reading positive comments than negative. Because they expected to find the same and when they miss they become unhappy.
Understand results for customer experience investments
Customers want to know how investments in better customer experience will benefit them when they complain.
We have a myriad of solutions to protect your business interests from unhappy customers– through best customer satisfaction consolidation.
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