Category: Customer Service

Customer service is no longer limited to resolving issues. The focus has shifted to preventing them before they affect the customer. Proactive customer service, also known as proactive customer support or proactive customer care, focuses on anticipating what customers might need before they have to ask.  Research shows that 87% of customers appreciate proactive solutions…

Customer service roles are evolving into something more intuitive, fast, and human, thanks to AI. It’s no longer just about resolving tickets; it’s about understanding people and their needs. Behind every instant reply or smart suggestion, AI is quietly learning, predicting, and helping teams deliver more value with less effort. Rather than replacing agents, AI…

“Ever had a customer reach out twice about the same issue, once by email, then again in chat, only to realize your team handled it separately both times?” It’s a familiar problem for support teams juggling conversations across phone, email, and chat. Customers expect clear, consistent help every time they reach out, and that’s hard…

In healthcare, medical treatment is only one part of the patient journey. The way staff listen, respond, and guide people through their care is just as important. Patients often feel anxious or vulnerable, and strong customer service in healthcare helps reduce that stress while building trust. Effective customer service in hospitals and clinics leads to…

Artificial intelligence is everywhere today, from chatbots to self-driving cars. But AI is a broad term, and within it, there are different types of technologies. Two of the most talked-about are Machine Learning (ML) and Generative AI.  They often sound similar, but they serve different purposes. We’re here to clear up the confusion and break…

You can easily build a chatbot that talks. Building one that gets things done? That’s the difference between something users forget and something they rely on. Here’s the truth: you don’t need to know how to code, and you definitely don’t need 50 features. You need a clear goal, a basic flow, and the right…

You’re looking to choose the best LLM, but where do you start? The options can feel endless, But here’s the thing: the right model isn’t just about what’s trending or what has the most parameters. It’s about matching the model to your specific needs—performance, budget, and task requirements all matter. From my experience, understanding key…

Chatbots are changing the way businesses interact with customers by providing quick and convenient support. Implementing chatbot best practices is crucial because a well-designed chatbot can significantly enhance customer satisfaction and reduce your team’s workload. However, simply having a chatbot isn’t enough—it needs to be effective. If it’s slow or inaccurate, it can lead to…

Good customer service isn’t always easy. Sometimes, you have to deal with frustrated or upset customers. Knowing what to say in tough situations can make all the difference. Having the right words ready helps you stay calm and professional and, most importantly, helps you turn a negative experience into a positive one. According to a…

By 2025, over 80% of businesses will use AI-driven enterprise chatbots to handle customer service and automate tasks. Chatbots have become faster and smarter, capable of managing thousands of conversations at once without human involvement.  But here’s the catch — not all chatbots deliver. A slow or inaccurate chatbot can annoy customers and damage your…