Category: Customer Service

  • Sales Order Process Improvement with Flowchart Diagrams

    “To build a long-term, successful enterprise, when you don’t close a sale, open a relationship.” – Patricia Fripp A method is an interesting expression of dynamism that underlies processes and sub-processes. Methods, to all appearances, are creatures of evolution, enriched by inputs of knowledge, experience, insight, and real-world know-how. The idea of the method also…

  • Improving Interdepartmental Coordination with Flowcharts

    “The best teamwork comes from men who are working independently toward one goal in unison.” – James Cash Penney The idea of collective performance has acquired significant currency in the domain of organizational dynamics in the modern world. Organizations the world over are investing in this metric in pursuit of various objectives – such as…

  • Business Process Orientation with the Help of Flowcharts

    “In determining the right people, the good-to-great companies placed greater weight on character attributes than on specific educational background, practical skills, specialized knowledge, or work experience.” – Jim Collins The modern market has emerged as the pre-eminent arena of trade and commerce – a phenomenon fuelled by ideas, constructs, imperatives, evolving strategies, tech-driven disruptions, new…

  • Breaking Down Organizational Silos Using Flowcharts

    “Silo builds walls in people’s minds and creates the barrier in organizations’ hearts.” – Pearl Zhu The progress and evolution of organizational dynamics describe a long arc over the recent decades. Organizations have participated in the development of dynamics, scholars and analysts have studied these phenomena, and remedial action has been designed and implemented at…

  • Creating a Multitier HR Process Delivery Flowchart

    “To build a rewarding employee experience, you need to understand what matters most to your people.” – Julie Bevacqua The human resources function has evolved into a sophisticated, multi-pronged domain of operations in modern organizations. The prime objective of this function resides in integrating human talent into the processes and layers of organizations while bookending…

  • Different Kinds of Flowcharts for your Business

    “It’s best to have your tools with you. If you don’t, you’re apt to find something you didn’t expect and get discouraged.” – Stephen King The modern enterprise represents a diversified undertaking, an expression of commercial endeavor, a multi-stage framework for generating profits, and a tool that aids advancement of civilization. Operators of businesses must…

  • Elevating Customer Service Processes with Flowcharts

    “Courteous treatment will make a customer a walking advertisement.” – James Cash Penney Competition is a complex phenomenon, an evolving idea that exhibits patterns and operates as a primary dynamic in mass markets. Competitive behavior, therefore, defines the many modes of ideation, strategizing, and operations undertaken by brands and businesses in contemporary times. A key…

  • Benefits of a Service Delivery Flowchart Diagram

    “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams Modern commerce has evolved into a multi-layered, complex, diversified phenomenon – one that operates at multiple levels through collections of practices, protocols, standards, methods, techniques, and stages. In more…

  • Ensuring Process Stability with Cumulative Flowcharts

    “Stability means respecting precedents.” – Arlen Specter The era of mass production and industrial economies presents significant scope for studying human-designed techniques, systems, sub-systems, and processes. Mass production is a modern phenomenon, a diversified engineered concept that operates in large spaces such as mega-factories and manufacturing facilities. The underlying rationale of mass production resides in…

  • Monitoring and Controlling Outcomes using Flowcharts

    “Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.” – Norman Schwarzkopf Investments of precious resources – in terms of time, finances, human power, non-monetary inputs, expertise, and know-how – represent a key input when steering outcomes of organized effort in contemporary times. Different…