Category: Customer Service

“Service is the most powerful competitive advantage we have. Service is not a cost; it is an investment. It’s a growth engine for our company,” – Jim Bush Business enterprises need customers to stay in business and should therefore be friendly to all customers. This holds true for every business. Customer friendly policies should ideally…

“To succeed in business you need to be original, but you also need to understand what your customers want,” — Richard Branson Every business enterprise needs to cater to the needs of its customers. To that end, the business should train its staff members in customer service skills and strategies. A positive outlook should be…

“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away,” – Doug Warner A customer-focused website is designed to allow the consumer to voice his or her concerns, feedback, and suggestions. This is an important metric when evaluating the design and architecture of a website because…

“A customer service apology is stronger with a personal touch,” – Shep Hyken Customer service is one of the pivots on which modern business enterprises revolve. Serving the customer with a smile can be said to be the basic form of personalizing customer service. A business that is serious about itself and its customers should…

“You’ve got to start with the customer experience and work back toward the technology, not the other way around,” – Steve Jobs Most corporate enterprises and modern day businesses operate in heavily regulated, competitive, and crowded markets across multiple geographies in the present day. In addition to expanding the customer base, the foremost aims of…

“A picture is worth a thousand words,” – Anonymous Most pictures and images are creations of an artist or the outcome of an artistic or commercial pursuit and hold a special place in the world of communications. A business enterprise can communicate with its customers through various means and these include photos, images, and pictures.…

“The biggest difference to SEO these days is now it’s more valuable to remove links rather than build them,” – Scott McLay The modern business enterprise needs every tailwind it can get to thrive and move ahead of the competition. Management personnel of top calibre, investor meetings, constructing remarkable customer experiences, releasing new products and…

“You’re not perfect. You may not have all the features, but you can inspire customer loyalty (retention) by aggressively supporting customer success. If they love working with you, and they feel like you’re invested in their success, they will commit for the long-term,” – Mitch MacFarlane Driving customer success has become an important metric for…

“If a picture’s worth a thousand words, then video is priceless,” – Neil Patel A customer’s testimonial video can be an exciting business tool. The combination of moving images and the accompanying sound track can be used to develop an arresting sales pitch. The commercial organization can use such tools to showcase its business achievements,…