Category: Customer Service

“Always strive to provide service above and beyond what the average salesperson would give. It will help you build long-term relationships, trust, and referral business.” – Tom Hopkins Staying connected with your customers and understanding how best to keep them engaged, is perhaps two of the most important parts of a successful and sustainable business.…

“Make every interaction count, even the small ones. They are all relevant.” – Shep Hyken The quote above hits the nail on the head – in a manner of speaking. Making every customer interaction meaningful is a business need and every interaction should be used as an opportunity to ‘get closer’ to the company’s customers.…

“Success breeds complacency. Complacency breeds failure. Only the paranoid survive.” – Andrew Grove Your business has become successful and customers seem happy – great! However, you begin to rest on your laurels and as a result, complacency in customer service and your overall business ‘behaviour’ become commonplace. You know what – customers are going to…

“We’re a price-sensitive market. For leisure travellers, there’s some inclination to postpone travel when prices are high. Some business travellers may instead do a conference call.” – Wayne Shank While customer service may top the list for customers as a reason to stay with a company, price is certainly not far behind. Companies too, in…

“How many languages are there in the world? How about 5 billion! Each of us talks, listens, and thinks in his/her own special language that has been shaped by our culture, experiences, profession, personality, mores and attitudes. The chances of us meeting someone else who talks the exact same language are remote”. – Anonymous Taking…

“We’re not talking about what you sell here, but about what else you can offer that they’d really value”. – Jay Baer It probably will never get repetitive or old to say that no business exists without its customers and irrespective of how long a company has been in business, customers will define its path. Of…

“The way positive reinforcement is carried out is more important than the amount.” – B. F. Skinner We have repeated often and you know that it is the energy and positivity of employees that will make a company run and move a business to success. Companies that do not follow this rule, may as well…

“True friends say good things behind your back and bad things to your face.” – boldomatic.com Are we serious – we want you to get customers talking behind your back? Yes – we are dead serious! If your customers are truly happy, they will talk well of you even behind your back and would be…

“Don’t finish a customer interaction without asking what else the customer may be looking for – or what other area of help they may need.” – Shep Hyken At some point and with a variety of companies, customers have experienced shoddy and slovenly customer services, which in turn makes them cautious about all companies. Despite…

“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business”– Mark Sanborn Organizational change is a given and in fact is essential for a company to move ahead and progress. However, since companies are changing their business strategy…