Category: Customer Service

“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship”. – Mark Cuban This quote accurately depicts the crux and essence of…

“The handful of companies that respond promptly and accurately to customer emails increase trust in their brand, bolster customer satisfaction, and boost sales both online and offline.” – Call Center Industry Report, Benchmark Portal We have discussed that the human touch, in business is and will seemingly continue to be a crucial part of the…

“It is important to think of every customer as an online celebrity with followers, friends and above all, influence.” – Dave Kerpen While promotional campaigns, marketing activities and multi-channel communication work to help a company gain visibility and attract attention, the power of influential customers has an equally critical role to play. So, what do…

“On average, loyal customers are worth up to 10 times as much as their first purchase”. – White House Office of Consumer Affairs The mistake, it would seem, that some smaller companies make is to believe that customer loyalty is not possible because of their crunched and miniscule budgets (as compared to the big companies).…

“When you can do the common things of life in an uncommon way, you will command the attention of the world.” – George Washington Carver You would notice that we use the term commanding attention and not demand or grab interest. This is simply because demanding and grabbing do not have long-term sustainability. Earning and…

“In a field of millions of websites, how will yours be found? Make sure you stand out in the crowd.” – cmsreport.com In this age of digitization, every business owner recognizes the importance of ensuring the online visibility of the business through well-articulated promotional activities, an eyeball- grabbing website and highly enticing and exciting social…

“Keep learning to keep winning. If you stop learning you stop creating history and become history.” – Vadim Kotelnikov Personally and professionally, growth is possible only through consistent learning. In the business, world companies have myriad opportunities daily to learn and how much they assimilate often paves the way to success or failure. Amongst the…

“Your best customers leave quite an impression. Do the same, and they won’t leave at all.” – SAP It all comes down to customer service. Well because customers now have a plethora of options – companies are aplenty and each one is vying for their attention by offering a range of products, services, competitive pricing…

“In this age of the customer, the only sustainable competitive advantage is knowledge and engagement with customers.” – Forrester With so much competition to beat off and the oceans of information that is available to everyone, it is so for companies to get lost in this frenzy and as a result lose out on customer…

“Do one thing every day that scares you.” –Mary Schmich What do big businesses have to do with customer satisfaction or even attracting customers? A lot, apparently – the fact is that perceptions are reality and it is these perceptions that influence the beliefs of customers – both existing and prospective. How you portray yourself…