Category: Customer Service

“To launch a business means successfully solving problems. Solving problems means listening.”– Sir Richard Branson Customers may come to you after hearing ‘good things’ about you but they will only remain with you when they actually experience them. To grow your business you need a consistent set of loyal and profitable customers and for loyal…

All right – if I just left it at the heading, it would suffice. It’s common sense, which unfortunately is not so common in many companies even today. It is a basic of good business that the first point of contact, more than others, must be in top shape in business etiquette. Poor telephone manners…

“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing”. – John Russell The world seems to be whizzing along – faster than before. No one likes to or has the time to wait, even for short periods. Customers especially want what they…

“You have to listen to your customers, your prospects, to any and all voices across the landscape of your industry.” Great companies are made by effective and great leaders. Leaders become so due to their willingness and ability to listen and absorb all the best ideas and implement them. It starts with listening. In the…

<i>“It’s all to do with the training: you can do a lot if you’re properly trained”.  – Queen Elizabeth II</i> We all know that customer service is a constant and hence keeping the standards up to the mark is extremely essential if you wish to please your customers. Like every aspect in business, this too…

“Our main business is not to see what lies dimly at a distance but to do what lies clearly at hand.” – Thomas Carlyle If businesses are unable to see what is right in front of them, they will unlikely be able to see what lies even in the immediate future. For any business to…

“In a world where people are choice rich and time poor, it is more important than ever to win, delight and retain your customers to ensure that your business thrives for years to come.” – Paul Beesley This is a great quote – it lucidly and succintly describes the customers of today and what companies…

“We have always found that people are most productive in small teams with tight budgets, time lines and the freedom to solve their own problems.” – John Rollwagen Even the largest conglomerates and giant corporates face problems – varying degrees and kinds but these problems may not exactly interfere with customer service.  It is smaller…

<i>“Every customer that comes to us will have different levels of expectation. Ultimately, our aim is to exceed their expectations much better than what our competitors can provide.” – Byon Ong</i> We know that no two customers are alike for a number of reasons – customer expectations being amongst the top differences. Even if customers…