Category: Customer Service
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Game Changing Ways to Customer Satisfaction
“Unless you have 100% customer satisfaction…you must improve.” – Horst Schulz We are certain that there is no one, no company or business out there who would risk having their customers walk out on them because they were unable to provide the service and offerings that kept the customer satisfaction. It is a self-defeating move…
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Customer Expectations are Important
Photo by Gustavo Fring “We are in the customer service business. Our goal must be to exceed our customers’ expectations every day”. – Dave Thomas True customer satisfaction and stellar customer service can only happen through a complete and proper understanding of customer expectations. Unless your company knows what your customers want, who they are,…
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Customer Value is Most Important
“Creating value is an inherently cooperative process, capturing value is inherently competitive”. – Barry J. Nalebuff The success of everything that companies do with relation to customers – innovation, ramping up customer service, lowering the cost of operations, improving quality of communication via all the channels available and many others – depends on customer value.…
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Your Customers Don’t Come Back?
“Don’t find fault, find a remedy”. – Henry Ford Every company has experienced this disappointing and disheartening truth that customers don’t come back. Despite the fact that there could be many reasons, it is possible to mend the dent and look at each experience as an opportunity to learn and grow. Resolving the issues of…
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Re-engaging with Dormant Customers
If you are not constantly monitoring the number of customers who actually reply and or respond to your campaigns you will never know how many of them are inactive or dormant. If you don’t know then, it would be impossible re-engaging with dormant customers and you will most certainly be losing out on business through…
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Find and Keep More Customers Longer
“There’s a place in the world for any business that takes care of its customers – after the sale.” Harvey MacKay This quote rings true since most companies seem to forget about the customer’s happiness and needs once they buy the products. The journey post that becomes one where the company waits for the customer…
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Importance of Educating your Customers
“You need a sales and marketing organization that is oriented toward educating customers rather than just taking orders, providing a real service rather than moving boxes. This is extremely important”. – Steve Jobs The quote expresses the essence of the success of any company’s selling propositions. Unless a company can lucidly communicate the benefit they…
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Bond with Customers
“If you don’t genuinely like your customers, chances are they won’t buy”. – Thomas Watson To get customers to like you, for your own sake, it is crucial that your company and its representatives understand the true meaning of customer driven quality and service. This is the ideal way to bond with customers which in…
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Being Indispensable for Customers
When people become your customers they want you to be an integral part in reaching the success they desire and all to be there when they need you. Being indispensable for customers simply means being an essential part of what they do and gradually become so necessary for them that they are unable to perceive…
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The Customer is Always Right?
It may come as a surprise that this topic is not a statement but a question. After all ‘customer is prime’, the ‘life-blood of a company’ and many such commonly used terms seem to suggest that the customer is always right. These concepts emphasize on the customer and how it is vital to put their…
