Category: Customer Service

“Your most unhappy customers are your greatest source of learning.” – Bill Gates Since the above is true, it is a very wise business move to make it a habit of winning back unhappy customers. Of course, the ideal situation would be to never have any unhappy customers. Everyone makes mistakes – human error is…

“Teamwork is so important that it is virtually impossible for you to reach the heights of your capabilities or make the money that you want without becoming very good at it.” – Brian Tracy Employees are a company’s primary customers. Without the employees it would be impossible to run a company, much less deliver excellence…

“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions”. ~ Betsy Sanders This quote lucidly explains that unless companies must strive to enhance value for customers, else…

“Knowing that 60% of your loyal customers are profitable is useless if you don’t know which ones to court with what level of service.”- Werner Reinartz and V Kumar Segmentation is invaluable but even more critical is to know and identify each customer individually. Not knowing or having a limited understanding of each customer comes…

“The goal as a company is to have customer service that is not just the best but legendary”. -Sam Walton Everyone knows the success story of the company that believes and displays this. Companies that understand that business success does not just come from good service and support to customers are more successful than others.…

“Social media is much more than self-promotion. It is a two-way street, a set of tools that allow you to reach out to people and become the bringer of positive things and experiences. In turn, these people will not just support you. They will be there to help you increase your reach and audience –…

Everyone likes to shop, whether they admit it or not. It is a pleasurable way to spend time and with technology making rapid advances, people can shop both online and in-store and also use their smart devices to shop on the go. Shoppers who are able to get great deals and discounts feel a sense…

“The view of customer service as a separate business function will evolve into a view of service as an integral part of key business processes.” – Gartner Predicts 20041 It’s high time that the prediction above proved to be true and precise. Businesses seem to have a rather cramped view of this realm and continue…

Outsourcing is undertaken when a company wishes to offload some of the expenses and hassles of dealing with too much headcount. External agencies are given the responsibility of hiring, training and maintaining a headcount allowing the company to focus on other strategic processes. Outsourcing customer service is also a common practice. There are however, some…