Category: Customer Service

“Solar power is going to be absolutely essential to meeting growing energy demands while staving off climate change” – Ramez Naam There is an intricate web of processes in any business, which enable the proper functioning of the whole system. Every person and department along with decisions, essays a role in ensuring success. The solar…

“The important thing is not to stop questioning. Curiosity has its own reason for existing.” – Albert Einstein The human intellect houses significant levels of native potential for abstract thinking, ideation, sustained thought, logical exploration, and critical inquiry. The application of the intellect has powered many achievements that punctuate human history in the domains of…

“There are only two ways in which a manager can impact an employee’s output: motivation and training. If you are not training then you are neglecting half the job.” – Andy Grove The quote accurately describes the importance of training for companies. Whether the training is for new employees or existing staff on a new…

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning” – Benjamin Franklin Every once in a while organizations seek to streamline their business processes. At times the task seems fairly straightforward, while sometimes knowing where to begin is a mind bender. Business processes even when the objective is known,…

“Schooling does not assure employment, but skill does.” – Amit Kalantri, Wealth of Words Historically, the trio of – professions, pursuits, and occupations – depended on the use of marketable knowledge and unique skills. In time, ecosystems comprising various manual/technical skills, the use of human experience, the deployment of trade knowledge, and networks based on…

“The conventional definition of management is getting work done through people, but real management is developing people through work.” – Agha Hasan Abedi From one perspective, the human condition represents a certain narrative – one characterized by graduated, incremental development – that defines, among other things, the ongoing evolution of human civilization. When we telescope…

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” – William A. Foster Methods, systems, and processes – when subject to expansion, diversification, and growth – present unique challenges and certain forms of deviation from patterns…

“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. You’d better get the human capital part right.” – Dave Bookbinder The modern process – when viewed as intelligent manifestation of the human intellect mated to professional experience – represents an…

“Strategic-operational KPIs alignment gives the organization a powerful tool to use when implementing change.” – Pearl Zhu The world of modern enterprise presents an interesting amalgamation – of ideas, concepts, metrics, indicators, frameworks, measuring principles, operational structures, strategic thought, tactics that promote business expansion – and versions of competitive advantage. The mavens of said world…

“An incident is just the tip of the iceberg, a sign of a much larger problem below the surface.” – Don Brown Information – and its myriad forms, shapes, and representations – pervades the many landscapes through which the human species negotiates momentum, development, and progress. The latest avatar of information is rendered in digital,…