Category: Customer Service

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people not on strategies.” – Lawrence Bossidy The First Industrial Revolution in mid-18th century Britain marked one among many turning points in human history. The concept of ‘personnel management’ emerged in…

“An organizational structure carries inherent capabilities as to what can be achieved within its frame.” ― Pearl Zhu The modern organization represents a complex entity, a sophisticated organism, a creature of evolving thought processes, and an outcome of traditional knowledge systems. Many aspects, dimensions, and nuances define the fluid manifestations of a modern organization, but…

“Focus on the core problem your business solves and put out lots of content and enthusiasm and ideas about how to solve that problem.” – Laura Fitton Congregations signify an age old practice in human societies, wherein groups of human beings collectively attend events, rituals, celebrations, etc. The act of congregating reinforces the modern concept…

“Color helps to express light, not the physical phenomenon, but the only light that really exists, that in the artist’s brain.” – Henri Matisse Color and its manifold applications, infinite variations, and diverse visual representations, has captured the imagination of humankind since the dawn of time. The phenomenon found expression through the agency of artifacts…

“Well-designed visuals do more than provide information; they bring order to the conversation.” ― Dale Ludwig and Greg Owen-Boger Digital products, and their manifold visual representations, have created a new dimension in the consumer-driven domains (and sections) of global trade and commerce. Such products are elaborately packaged and presented to viewers, users, and consumers through…

“Education is the passport to the future, for tomorrow belongs to those who prepare for it today.” – Malcolm X The troika of instruction, education, and literacy represents a cherished civilizational objective and an ongoing development project designed to deepen meaning in modern social processes. A range of mechanisms and institutions has emerged to cater…

“There are more ways than one to measure profits and losses.” – Randy Pausch The concept of corporate profit and loss is a relatively modern invention that occupies centerstage in the world of business performance. This concept finds depictions in terms of pure numbers arranged in tabular format, and reveals the financial health of an…

“The right way to reign in healthcare costs is not by applying more government and more controls and making it more like the post office, it’s by making it more like a consumer-driven market.” – Mitt Romney Modern healthcare has evolved into vast, complex, multi-dimensional processes that populate a complicated domain. The term, often defined…

“Unless strategy evaluation is performed seriously and systematically, and unless strategists are willing to act on the results, energy will be used up defending yesterday.” – Peter Drucker The term ‘assessment‘, also known as ‘evaluation‘, ‘rating‘, and ‘appraisal‘, has gained wide currency in the variegated domains that define and distinguish modern civilization. Essentially a post…

“A project without a critical path is like a ship without a rudder.” — D. Meyer Defined as “a powerful but simple technique for analyzing, planning, and scheduling large, complex projects,” the critical path method has established a flagship presence in the domain of modern project management. This method hinges on four key elements; these…