Making Inter-departmental Collaboration Better with Flowcharts

by | Apr 1, 2020 | Customer Service | 0 comments

“You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins.” – Jim Stovall

Quality outcomes represent a cherished goal in the operational processes and strategic business of the modern organization. These emerge as a primary consequence when groups pool and direct efforts and resources at a common objective. We may examine the validity of this assertion in North Africa’s remote past, wherein large teams of manual workers performed in unison to shape the Pyramids of Egypt. In modern times, strategists and thinkers acknowledge the primacy of teamwork and collaboration as a fundamental input that drives success in enterprise.

In line with this, planning acts or campaigns of inter-departmental collaboration remains vital in contemporary business, because “more effective problem solving happens when we combine resources in talent, experience, finances, and infrastructure. Further, sharing and leveraging those resources means an entrepreneur’s reach into new markets increases and re-energizes the connections s/he has established with clients and customers.” In this context, we could view the idea of inter-departmental collaboration through the prism of harnessing the collective energies of different work groups. Such collaboration, when guided with a steady hand, empowers organizations to accelerate processes and outcomes.

Motivating human employees should remain a watch-word for processes that promote inter-departmental collaboration. This stance allows the average employee or associate to rise above the confines of departmental silos and participate in activities across the firm. Market surveys have validated such a stance because findings indicate, “organizations that are the best in engaging their employees achieve earnings-per-share growth that is more than four times that of their competitors.” For instance, a knowledge services organization could encourage employees across departments (or work groups) to participate in large projects. This stance allows said organization to focus its best energies on client projects, harvest optimal outcomes, and motivate individual employees to perform at higher levels. Flowcharts can assist in the design and development of inter-departmental collaboration by depicting the actual scope of pooling energies and assess the outcomes of joint efforts.

Information technology (IT) remains the backbone of any modern organization. However, any requirement to update or overhaul IT systems in the modern organization necessitates work strategies that rely on inter-departmental collaboration. Such initiatives require hardware engineers, software specialists, and networking professionals to frame, design, and implement the upgrade procedure through digital blueprints of flowchart diagrams. Complexities emerge when work teams collaborate across geographies or in virtual environments to effect system-wide IT upgrades. Therefore, flowcharts could depict diverse segments that co-ordinate teams in different time zones, position various IT specialists inside teams, and devise the actual implementation of upgrades. In addition, designers could add command segments to steer efforts, assess progress, and mark the quality of outcomes. Clearly, flowcharts serve as remarkable platforms that assist modern organizations to navigate technical transitions in these competitive times.

Fostering a community work environment can boost outcomes when we assess the scope of inter-departmental collaboration in modern times. Such an environment can promote cohesion at the work place, underline the ethics of team work, drive meetings of higher quality, and ignite individual talents in team members. A community environment also encourages leaders and supervisors to follow progress registered through collaboration, drive productive interventions, rejuvenate team morale, and uphold best practices. For instance, developers of a software application can collaborate with coders, testers, UI experts, architects, and designers to output a technical product inside deadlines. A community work environment spurs the design of creative and technical aspects of said application, and encourages team persons to perform on additional inputs offered by clients. A flowchart can help steer the various human and technical aspects of such inter-departmental collaboration, thereby imparting definitive form to such versions of team effort.

A common vision and purpose can serve to galvanize work teams and promote the objective of inter-departmental collaboration. To achieve such vision, corporate leaders and stewards of organizations must communicate the goals and purpose of a certain project. This allows them to gain buy-in from employees, team persons, business associates, etc. In this context, a flowchart can assist leaders frame the contours of communication through multiple stages, nuanced messages, and intelligent positioning. Such an illustration allows members of departments to focus on the core segments of a message and focus their energies on attaining the vision. In addition, the illustration serves to distil the essence of messaging into a tapestry of information that can be easily absorbed by members of different departments. Further, the illustration could detail the positive impacts that could stem from the successful completion of certain projects, thereby boosting the grounds to attain enhanced inter-departmental collaboration.

The use of a social network based on digital platforms can significantly enhance the prospects of inter-departmental collaboration. Pursuant to this, organizations could deploy commercially available software to promote communication among employees and project workers. Sections of the network can help organizations to foster a team culture, promote specific elements of collaboration, develop sub-teams within departments, and post updates on progress registered in various projects. The social network could also bring together views and opinions of different departments, thereby shaping intra-team and inter-team conversations. In addition, the social network allows members to remain on the proverbial same page, thereby promoting an adherence to best practices in modern collaboration. These lines of information and strategy, when designed inside a flowchart, allow stewards to drive high levels of efficient collaboration in the modern workplace.

The singular element of creativity, when embedded and encouraged in organizational culture, helps promote inter-departmental collaboration in the long term. Such a stance, effectively implemented, allows for fluid workflows and informal arrangements that demolish traditional silos. An intelligent leader should therefore, encourage employees to apply their skills and knowledge outside their assigned work functions. This attitude also encourages members to explore their talents and potential and find the perfect fitment within the organization. That said; the modern organization should work to create opportunities to spot talent and channel it towards appropriate avenues with a view to improve outcomes. Further, stewards could enrol the services of specialists and consultants to assess skillsets of individual employees. Such actions can help develop a perfect case that promotes inter-departmental collaboration as a watchword in modern organizations.

Further, organizations must coach business heads and team leaders to promote the essence of collaboration with a view to develop problem solving capabilities. This stance could benefit the entire organization by enlivening the corporate structure and generating positive outcomes in projects. Further, refresher training sessions must be designed, implemented as part of efforts to align workforces with current developments and trends. Such a stance can invigorate organizational energies and allow members to perform in the face of challenges posed by client demands. The issue of regular rewards conferred on cross-disciplinary teams can also boost staff morale, thereby spotlighting the benefits of collaboration. In terms of improving company culture, the modern organization must work actively to cut red tape and ease the bureaucracy to attain the best outcomes.

Contemporary businesses and organizations can benefit from a perusal of the suggestions listed in the paragraphs above. When developed through the agency of flowcharts, such strategies can elevate the work culture that prevails and molds organizations. However, intelligent departures from the norm could lead to entirely new dimensions in collaboration, thereby enabling the organization to defeat silos and their egregious impositions.

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!