Category: Customer Service

“UI is the saddle, the stirrups, & the reins. UX is the feeling you get being able to ride the horse.”— Dain Miller Commerce and technology have historically teamed to drive certain aspects of human destiny. This finds widespread validity in modern times when we note the act of translating a curated brand definition (or…

Everything is an experiment until it has a deadline. That gives it a destination, context, and a reason – Brian Eno Speed of execution remains an important metric in modern business systems and processes. This attribute gains additional cadence in contemporary times owing to a range of factors that include rapid changes in consumer preferences,…

“GIS is waking up the world to the power of geography, this science of integration, and has the framework for creating a better future.” ~ Jack Dangermond Geography, when viewed through traditional lenses, implies static elements such as physical distance, flowing bodies of water, mountainous terrain, flat plains, expanses of vegetation, iridescent seascapes, etc. These…

“Success and profitability are outcomes of focusing on customers and employees, not objectives.” – Jack Ma The Age of Information has helped evolve new techniques, processes, and systems to plan, implement, and execute business strategies at every level. In such a complex context, the twin elements of commercial knowledge and market intelligence play a significant…

“A brand is a voice and a product is a souvenir. Your premium brand had better be delivering something special, or it’s not going to get the business.” – Warren Buffet The act of building a brand, famously defined as both an art and a science, continues to engage the energies of business founders, brand…

“ERP Workflow management is central to business needs because it helps the business to manage complex communication processes, thus improving process quality and process efficiency.” – Comindware.com The spirit of commercial competition and the drive to dominate any given market at multiple levels – these have emerged as signature trends in modern commerce. Such factors…

“When meetings start with a common understanding about who is responsible for providing valuable input resulting in solutions, an organization’s decision-making metabolism will get a boost.” ― Marcia W. Blenko Timely, efficient, and organized business meetings represent a cornerstone of the global economy in modern times. The appropriate use of modern digital concepts and connectivity…

“Anytime you find someone more successful than you are, especially when you’re both engaged in the same business – you know they’re doing something that you aren’t.” – Malcolm X Imitation, according to modern science, “is an advanced behavior whereby an individual observes and replicates another’s behavior; imitation is also a form of social learning…

“Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.” – Harold Geneen The constructive and creative potential resident in the human mind has powered the creation of tangible value down the ages. In the present day,…

“Happy customers are your biggest advocates and can become your most successful sales team.” Lisa Masiello Feedback from buyers and customers, when viewed as a vital business input, holds significant potential to improve, revive, and rejuvenate a brand or business. Such feedback can populate the core of initiatives designed to overhaul business processes, re-invent commercial…