Category: Customer Service

“All we are doing is looking at the timeline from the moment a customer gives us an order to the point we collect the cash. And we are reducing that timeline in the value stream by removing non value-added wastes”– Taiichi Ohno Process mapping visually demonstrates all the steps and decisions that animate a particular…

“Visualizing information can give us a very quick solution to problems. We can get clarity or the answer to a simple problem very quickly.” David McCandless In the modern world, data is key to understanding commerce, customers, and markets. When viewed as sets of values denoting qualitative or quantitative variables, this form of information helps…

“Your website is the center of your digital eco-system, like a brick and mortar location, the experience matters once a customer enters, just as much as the perception they have of you before they walk through the door.” – Leland Dieno Websites enable the modern enterprise build a pervasive digital presence as an aid to…

“If you form a strategy without research, your brand will barely float and at the speed industries move at today brands sink fast” – Ryan Holmes Sales and marketing campaigns and activities are integral to modern commerce. In fact, these activities epitomize the core rationale of undertaking commercial activities on any scale. The gurus of…

“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.” – John P. Kotter Since the turn of the century, organizations have planned and invested efforts to manage the many dimensions of change and transformation in…

“Every aspect of marketing is entirely useless unless it produces conversions.” – Jeremy Smith Commerce and enterprise thrive in an atmosphere of trust, peace, and social harmony. In terms of the fine print, factors such as the sanctity of contracts, enforceability of commercial undertakings, the rule of law, confidence in national currencies, long-term business agreements,…

“An attitude of accountability lies at the core of any effort to improve quality, satisfy customers, empower people, build teams, create new products, maximize effectiveness, and get results.”- Tom Smith The modern organization is a differentiated entity, subject to complex forces and competing interests vying for influence, visibility, and budgetary outlays. The gurus of organizational…

“We experiment endlessly, with new products, new companies and new marketing. A successful business the emphasis is on experiment and development, ideas are the lifeblood of business” – Richard Branson New products and novel services are an essential aspect of the plans and activities that drive modern commerce. These involve investments of time and energy…

“It doesn’t matter which side of the fence you get off on sometimes. What matters most is getting off. You cannot make progress without making decisions.” Jim Rohn Key actions such as decisions play a central role in the survival, sustenance, expansion, and success of modern business enterprises. Corporate leaders and business managers that need…

“No matter how good the team or how efficient the methodology, if we’re not solving the right problem, the project fails.” — Woody Williams Modern communication represents a wide domain spanning several aspects of multiple disciplines, the science of contemporary interaction, and the art of creating effective messages. Business operators constitute a small minority of…